Policies

Payment Methods

All major credit cards and Paypal are accepted through secure checkout.

Shipping

Shipping is $3.95 per order for prints and $5 for wall art going to U.S. locations.

International shipping is $9.95 per order for prints.  International shipments for all other forms of wall art is not available at this time.


Production times:

Prints - 1 to 2 business days.
Canvas - 3 business days.
Metal - 3 business days.
Framed Prints - 7 to 10 business days.
Wood Pallets - 2 to 3 business days.

Items are shipped via:

USPS 
Fed Ex Ground 
UPS Ground 

Small and medium sized prints (up to 11x14) are professionally packaged in rigid mailers to ensure safe delivery.

Large photos (16x20 and up) will be shipped in a tube or protective box.

For international customers, items will ship within 5 business days via best method.

Tracking number will be included upon shipment.

Expedited shipping for 2nd day delivery is available at checkout for $14.95.

 

Damages

It doesn't happen often, but damage while artwork is in-transit can occur.  If this happens, please take photos of the damage upon arrival and contact me within 7 days and I'll send a replacement free of charge.

 

Returns and Refunds

If you aren't satisfied with your artwork for any reason please let me know. Often an issue can be easily corrected.  If this is the case, a free replacement will be issued.

Returns are accepted. Please contact me within 14 days of delivery and ship the items back within 30 days of delivery. Once the items are received by me a full refund will be issued.

Buyers are responsible for return shipping costs. It is strongly encouraged that the buyer ships the item back using a method that includes a tracking number.

Due to the specialized nature of custom orders, returns for customized items will not be possible.


Cancellations

Cancellations will be considered, but in order to provide quick turnaround times, orders are sent into production very quickly. If an order is already in production at the time of the request, a cancellation will not be granted.


Privacy

Southern Plains Photography only uses information provided within the transaction to fulfill your order. This includes your name and shipping address.


Southern Plains Photography does not receive credit card information. Transactions are securely handled through Stripe and Paypal.

I rely on the information provided by you to fulfill your order, determine applicable taxes (if necessary), settle disputes and provide customer service.

The privacy of your information is very important, and your name and address will only be shared with my stated vendors, if necessary, to complete your order.

I retain your name and address for record keeping and tax purposes for seven years.

You have the right to request access, change, restrict, or delete the information I hold about you by contacting me. These requests will mostly be granted except for those where data must be retained for legal reasons.